Category: IT Support

Overburdened Business Owners Should Consider Managed IT

Mar 5, 2018 by Patrick

It is no secret that a business owner has more than enough to deal with, regardless of that business’ size.  I know I am the owner of DK Systems and no what you are going through.

Whether the business has 10 employees or 100, the business owner has to deal with the stress of managing the day-to-day operations, along with any other issues that may pop up. I am sure I am not alone dealing with financial concerns it can contribute considerably to that stress.

For instance, an owner needs to keep their finger on their organization’s budgetary pulse so they can be sure that cash is flowing as it should be, not just in, through invoices and bills, but also out, through payroll and operative costs. These matters must all be tracked to ensure that the business’ finances are all in order. It would not be very helpful if a business’ power was shut off, which is precisely what would happen if the electric bill went unpaid.

There is more to managing a business than just the financial aspects of it, a business is made up of employees who will seek out leadership from their employer, the business owner. An owner needs to walk the fine line where they are seen as a resource for employees to turn to, but also as a motivator for these same employees to remain focused on the task at hand. There also needs to be an effort on the part of the owner to keep their employees happy, comfortable, and engaged, as this will help benefit the staff’s collective productivity.

Those employees who seek to excel will need to be provided with the opportunity to grow professionally, while underperforming employees will need to have their behavior analyzed so that the issue can be identified and resolved so that company time and resources are not being wasted. These matters commonly travel up the chain of command to reach the owner, especially if an employee’s poor performance becomes a Human Resources issue.

Of course, a business cannot function without its clients, and so that is another area that an owner must devote their attention to. A business exists to provide goods and/or services to their clientele and customer base, and in order for the business to do so, there should be a culture of respect and professionalism when dealing with clients. It is a business owner’s job to encourage that kind of environment, observing that business processes are followed and promises are fulfilled post haste.

Additionally, a modern business will need technology in order to properly function, which in turn needs to be maintained so it remains in secure operation. To keep these maintained, an owner needs to make sure that their resources are all up to date and accounted for, all patches and security updates applied, and that their backup solution is tested.

Lastly, a business owner has a life outside of the business to attend to as well. Familial responsibilities and private matters come in and create friction that will often seep into the workplace, and vice versa. Totaled up, that is some considerable pressure that the manager has to contend with.

DK Systems can help to relieve some of that pressure by managing your organization’s IT on your behalf. That way, you can go about business, secure in the knowledge that your IT will be ready to enable your success, with the support you will need if things don’t work out. For more information, give us a call at 414-764-4465 option 1.

Backup your lifeline

Aug 14, 2017 by Patrick

This write up is about backups.  Over the years we have seen a lot of issues come up and many of them ended up needing a restore from a backup.  Many people just assume they are backing their computer/data up.  Hopefully after reading this page, you will think about a few things and make sure your backups are working.

You may need to recover from any variety of things such as: ransomware, disaster, human error, hardware failure, or malware/viruses.

One of the hot topics everyone is talking about is getting hit with a Ransomware virus.  This virus will come to your home or business in many different ways and this is a whole other topic at a later date.  When it does it encrypts all important files and demands money in the form of bit coins to unlock your files.  If you are already asking what is a bit coin you definitely do not want this to impact you or your business.

Disasters anything that can destroy something, often of no fault of your own.  Examples: weather, fire, floods, earthquakes, you get the idea.  The reason I decided to write this article on July 30, 2017 a big fire broke out in Brookfield, Wisconsin that completely destroyed a business building, along with all businesses inside.  Imagine if that was your building and all your records were on your server or in paper files.  Now imagine how would you recover this information, what if you cannot recover this information?  I am sure you have some type of backup, but is it attached to the server?

Backups can save the day, there are many different factors you need to consider when thinking about a backup plan:

  • Amount of data being backed up
  • Do you have any industry regulations you must adhere to: PCI, HIPAA, SOX, etc
  • Speed of recovery
  • How many devices do you want to backup
  • What if there is a disaster in my business or my home
  • Are you being alerted on your backup status

 

Depending on your answers, will depend on the best course of action(s) to take.  The price for recovery goes up by the speed you need to recover, how much data you need to recover, and do you want backups off-site.  Having your files off-site allows you to restore files from anywhere to any device.

Some questions to ask about your existing backup:

  • Am I or my IT company receiving update statuses on my backups?
  • If going to cloud, how reliable is the company?
  • If you have regulations am I in compliance?
  • Should a disaster happen and my building is accessible, can I get at any backups?
  • Am I backing up anything other than the server(s), should I?

 

No one solution is the best and every IT company will tell you their solution is the best, but you want to make sure you ask questions and know your data is safe.

If you have any questions or would like to talk to DK Systems about backups let contact us.  We would love to discuss your various options.

If you want to try a trial of Carbonite, click here, business customers with more than one machine, and for home users.

Call 414-764-4465 x1

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IT and your small business

Feb 20, 2017 by Patrick

Over the years we have seen a lot of different issues come up.  I have written a short paper to help you and your IT.  This is not going to teach you how to do things, but it will give you some tips on what information you should have and services you might need.  In this IT support and your small business, we give you a checklist of things you should know, for example do you know your administrator username and password?  There is no obligation, hopefully it helps a few (or many) businesses.  If you need any additional help, we are here to help.

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