by Patrick | Nov 25, 2024 | Business
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a...
by Patrick | Nov 22, 2024 | Best Practices, Tip of the week
Have you ever casually talked about a product or service while your phone was nearby and then suddenly started seeing ads for it on your social media feed? Your phone is listening. If that concerns you, this should really worry you: your devices are tracking you too!...
by Patrick | Nov 22, 2024 | Cybersecurity, SMB IT Security
Suppose we did not have enough reasons to dread meetings. In that case, a recent rise in virtual scams using fake Google Meet invitations might be the final nail in the coffin. In this new type of phishing, hackers send out spoofed invitations to meetings and then...
by Patrick | Nov 21, 2024 | Business Continuity
Suppose you ask any IT professional about the critical elements of disaster recovery planning. In that case, data backups will undoubtedly top the list. Whether there is a natural disaster or a cyber attack, a full backup of your business’s data ensures that you can...
by Patrick | Nov 20, 2024 | Business Continuity
Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing.The average...
