We offer a variety of services to our business customers. One service we are proud to offer is Managed Services.

With Managed Services we monitor your network for issues and as a result we proactively fix issues sometimes before you even know there was an issue.  Let us take the worry over your day-to-day IT issues and you can focus on your business.  Our team will meet with you to discuss upgrades necessary to your network based on our monitoring of your services.

Managed Services benefits:

  • Allows you to focus on your business goals
  • Scalable pricing based on the number of servers and PCs
  • Peace of mind for the business owner
  • Increased office and user productivity
  • Decreased costs for managing your IT network
  • Improved decision making through your virtual CIO, us
  • Increased network reliability and system availability
  • Increased security posture and threat reduction
  • Accurate IT asset inventory management

 

Managed Services items included:
  • Proactive network monitoring, maintenance, and management
  • Unlimited phone/remote support per month
  • A block of on-site support
  • Reduced hourly rates for on-site support
  • Free antivirus support with reporting capabilities
  • Virus removal on workstations and servers
  • Monitor your network health
  • Remote monitoring of servers critical functions
  • Remote monthly server maintenance (monitor backups, patch, and reboot server)
  • Free Universal Threat Management (UTM) services
  • Help desk and incident tracking
  • Login to our help desk software allowing you to create a ticket
  • Login to our monitoring services so you can view the status of your managed devices
  • Access to 24 hours support line
  • Hardware and software asset inventory and management
  • One free class per quarter per user: Microsoft Excel, Microsoft Word, Computer basics per quarter
  • Basic printer and other network device support, parts not included

 

To view an example of our managed services, you can view our data center bandwidth usage.

Call today for more information. 414-764-4465 option 1