414-764-4465 info@dk-systems.com

Career Opportunities

DK Systems has a small and dedicated staff. We work with many different verticals such as manufacturing, healthcare, lawyers, non-profits, and soon government. We want to provide excellent customer service and give businesses the support they require. Please inquire if interested.

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Current Job Openings

IT Support Specialist

DK Systems is growing and looking for an IT Support Specialist to join our team. Your responsibilities will include: installing, configuring, troubleshooting, and maintaining the Microsoft Windows workstations and servers. The IT Support Specialist will report to the Senior IT Support Specialist. Support for customers will be either on-site or remote. When not on-site your role will be to greet customers in the store, sell hardware, and repair customer computers.

This role does require a driver’s license because some work will be on-site around the Milwaukee area.

Responsibilities:

  • Respond to new IT Support requests, prioritize, and document issues and resolutions
  • Review managed service software
  • Respond to tickets and complete detailed responses in the ticketing system
  • Respond to end-user issues promptly per SLA requirements
  • Perform Desktop/Hardware installs and moves
  • Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
  • Support MS Office products and O365 applications, and other software applications
  • Installation and configuration of printers
  • Troubleshooting end-user problems with various desktop/laptop issues, remotely or on-site
  • Removing threats (virus, malware, etc.)
  • Tracking assets, and documenting software purchases
  • Basic network configurations in Windows (DHCP configuration versus static IP addresses)
  • Work with the IT Administrator in handling other miscellaneous IT projects
  • First level support for Windows Servers
  • Basic support for in-house email service and Office 365 email

Requirements

  • 1-3+ years of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
  • Knowledge of PC imaging and cloning technology
  • Familiar with BitLocker encryption
  • Solid understanding of how to install the Windows OS (10 and 11) and configure with necessary drivers
  • Familiar with Active Directory
  • Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
  • Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
  • Must be able to work with other employees and end users to provide support in a timely, and friendly manner
  • Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
  • The ability to work both autonomously and as a member of a team
  • A+ certification (nice to have)
  • College degree preferred
  • Driver’s license required
  • Access to a personal vehicle is a plus to travel to satellite facilities
  • Ability to learn, we will teach you new technologies like Microsoft Azure
  • Ability to perform routine and emergency PC maintenance during non-business hours
Apply today

Apply today

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